Operations Manager

Vilnius, Vilnius, Lithuania
Full Time
Mid Level
We’re a 13-person search marketing agency working in some of the hardest markets in digital — iGaming, crypto and fintech, where the advertising rules are strict and generic playbooks don’t work. Since 2018 we’ve optimized 100+ websites for our clients globally from start-ups to Fortune 500 companies, while holding a 92% client retention rate.

Why this role exists

We run five service lines — On-Site SEO, Off-Site SEO/Outreach, Content, Paid Media, Martech and a few newer services still in beta. You’d own it as single person accountable for delivery across them reporting to the CEO and sitting on the senior team alongside our Digital Marketing Strategist and Business Development Manager.
This is a build role, not a maintain role. Some process exists; a lot of it you’ll create. If you’d rather run a settled operation than build one, this isn’t the right fit.

What you’ll own

  • Delivery. Projects and retainers ship on time, in scope, and inside budget across all four service lines.
  • Quality. You define what “client-ready” means and make sure work meets it before a client sees it — not after.
  • People. You line-manage our senior specialists and team leads — setting expectations, giving direct feedback, running performance conversations, and hiring when we need capacity.
  • Process and systems. You continue systemizing how we work and own our toolset (we run on Productive.io). Processes light enough that people actually follow them.
  • Capacity and commercials. You forecast workload, catch over- and under-utilization early, bring in freelancers when it makes sense, and support budget and cash-flow planning with the CEO.
  • Risk. You spot blockers before they turn into client escalations.
You’ll be measured on on-time delivery, project profitability, team utilization, and client NPS.

Your first 90 days

  1. Learn all service lines well enough to judge the quality of the output and challenge a plan.
  2. Map how delivery works today, then fix the two or three things costing us the most time or margin.
  3. Establish a working rhythm with each specialist and a clear quality gate before work reaches a client.

What we’re looking for

Must have:
  • 3+ years running delivery or operations in an agency, consultancy, or professional-services environment.
  • Real line-management experience. You’ve hired, coached, given difficult feedback, and managed performance — not just coordinated tasks in a project tool.
  • A working understanding of SEO and/or paid media. You don’t need to be a specialist, but you need to know enough to assess quality and ask the right questions.
  • A track record of owning delivery numbers: timelines, budgets, utilization, margin.
  • Willingness to be hands-on. At our size you’ll design the process and sometimes run the work yourself.
  • Fluent English (our working language) and eligibility to work in the EU.
Nice to have:
  • Experience in regulated verticals (iGaming, crypto, fintech).
  • Productive.io, or a comparable operations and resourcing platform.
  • Experience building a delivery function from a low base rather than inheriting a mature one.
Lithuanian language is not required.

What we offer

  • €3,500 – €4,500 gross per month, depending on experience
  • Comprehensive health insurance
  • Hybrid working: 3 office days, 2 remote, plus 30 days a year work-from-anywhere
  • Fully paid workations
  • A modern office in central Vilnius
  • Budget to attend industry events and conferences
  • Monthly team activities
  • Client work across a wide range of industries and markets
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